Not all AULA keycaps are compatible with low-profile keyboards.

Low-profile keyboards may use different switch stems, keycap dimensions, and mounting structures compared with standard-height mechanical keyboards. Therefore, compatibility depends on the specific keyboard model and keycap set.

Before purchasing, check:

Switch stem: Confirm that the keycap uses a compatible stem.
Keycap profile: Low-profile keycaps are designed for shorter switches and a lower typing height.
Key sizes: Check the Spacebar, Shift, Enter, and other larger keys for the correct dimensions.
Keyboard layout: Make sure the keycap set matches your ANSI or ISO layout.
Model compatibility: Check the product page to see whether the keycap set is specifically listed as compatible with your AULA low-profile keyboard.

For example, AULA's low-profile magnetic keyboards use dedicated low-profile magnetic switches, so you should not assume that a standard keycap set will fit.

Tip: If compatibility is not clearly listed, contact AULA Support with your exact keyboard model and the keycap set you are considering before purchasing.

AULA keycaps are available in different profiles depending on the specific keycap set or keyboard model. Common profiles associated with AULA keycaps include Cherry, OEM, KCA, and XDA.

Cherry: Sculpted profile with a relatively lower height than OEM.
OEM: Sculpted profile with a taller height and a familiar traditional typing feel.
KCA: Sculpted profile available for selected models and custom configurations.
XDA: Uniform profile with the same general shape across rows.

For AULA custom keycaps, Cherry profile is currently supported on applicable models, while KCA support is being introduced for selected models. Availability may vary by product and configuration.

Tip: Always check the specific product page for the keycap profile before purchasing. Mixing different sculpted profiles on the same keyboard can result in inconsistent key heights and angles.

PBT and ABS are two common materials used for keycaps. The main differences are durability, surface feel, appearance, and sound.

PBT keycaps: Generally more resistant to wear and shine over time. They often have a slightly textured, dry feel and can produce a deeper, more pronounced sound.
ABS keycaps: Usually have a smoother surface and can offer brighter colors and more flexible designs. They may develop a smoother, shiny surface with extended use.

In general, PBT is a good choice for long-term durability and a textured typing feel, while ABS can be a good choice for smoothness, color options, and certain design styles.

The best choice depends on your preferred typing feel, appearance, sound, and usage scenario.

To change keycaps safely, follow these steps:

Turn off and disconnect the keyboard before changing keycaps.
Use a keycap puller to remove the keycap. Position the puller evenly on both sides of the keycap and pull straight upward.
Avoid twisting or pulling at an angle, as excessive force may damage the keycap or switch stem.
Align the new keycap with the switch stem and press it down gently until it is fully seated.
Test the key after installation to make sure it registers correctly and feels stable.

For larger keys such as the Spacebar, Shift, Enter, and Backspace, pay attention to the stabilizers and make sure the keycap is aligned correctly before pressing it into place.

Tip: Never force a keycap that does not fit. Check the keycap profile, stem compatibility, layout, and key size before installation.

To keep your keycaps clean, follow these steps:

1.Remove the keycaps using a keycap puller. For larger keys, remove them carefully to avoid damaging the stabilizers.
2.Remove loose dust and debris with a soft brush or compressed air.
3.Clean the keycaps with a soft, slightly damp cloth. For removable keycaps, you can also gently wash them with mild soapy water if the keycap material and product instructions allow it.
4.Rinse thoroughly if you washed the keycaps, then let them air-dry completely before reinstalling them.
5.Make sure the keycaps are completely dry before putting them back on the keyboard.

Important: Do not pour or spray liquid directly onto the keyboard or switches. Avoid harsh chemicals, abrasive cleaners, and excessive heat, as they may damage the keycaps, legends, or surface finish.

Tip: Regularly removing dust and oils from your keycaps can help maintain their appearance and typing feel over time.

keycaps are compatible with your keyboard’s switch stem, layout, key sizes, and profile.

Before purchasing third-party keycaps, check:

Switch stem: Standard AULA mechanical keyboards that use MX-style switches can generally use MX-style keycaps.

Keyboard layout: Make sure the keycap set matches your keyboard’s ANSI or ISO layout.

Key sizes: Check the Spacebar, Shift, Enter, Backspace, and bottom-row modifier sizes.

Keyboard size: A keycap set designed for a 75% keyboard, for example, may not cover every position on a different 75% layout.

Keycap profile: Check whether the profile, such as Cherry, OEM, or XDA, matches your preference and intended configuration.

For Hall Effect/magnetic keyboards or low-profile models, compatibility may be different. Do not assume that a standard mechanical keycap set will fit every AULA magnetic or low-profile keyboard. Check the specific product specifications before purchasing.

Tip: If you are unsure, provide AULA Support with your exact keyboard model and the third-party keycap set you are considering. We can help you confirm compatibility before you purchase.

If your keycaps arrive damaged or some keycaps are missing, please:

Check the package contents against the included keycap layout or product description to confirm what is missing.

Do not install damaged keycaps if they are cracked, broken, deformed, or otherwise unusable.

Take clear photos of the damaged keycaps, the complete package contents, and the packaging if there is visible damage.

Contact AULA Support and provide your order information along with the photos and a description of the missing or damaged items.

Keep the original packaging and remaining keycaps until the issue has been resolved.

AULA Support will review the information and advise you on the appropriate next steps.

Tip: If you believe keycaps are missing, check the packaging carefully before contacting support, as smaller keycaps may be packed separately.

AULA accessories are designed for specific products or product types, so compatibility depends on the accessory and your exact keyboard or mouse model.

Before purchasing an accessory, check:

Keycaps: Check the switch stem, keyboard layout, key sizes, and keycap profile. Standard mechanical and Hall Effect keyboards may have different compatibility requirements.

Switches: Mechanical and Hall Effect magnetic switches are not interchangeable. Always confirm the switch type and socket/footprint of your keyboard before replacing switches.

USB receivers: Wireless receivers may be model-specific. Make sure the receiver is listed as compatible with your exact keyboard or mouse model.

Cables and charging accessories: Check the connector type and the product specifications before use.

Wrist rests and other desk accessories: Check the recommended keyboard size or dimensions to ensure a proper fit.

Mouse accessories: Compatibility can vary by mouse model, especially for charging docks, receivers, and replacement parts.

Tip: Do not assume that an AULA accessory will work with every AULA product. Check the specific product page and compatibility information for your exact model before purchasing. If compatibility is unclear, contact AULA Support with your keyboard or mouse model and the accessory you are considering. AULA's official support pages also recommend matching the exact model and edition when selecting software or related support resources.

The right wrist rest depends on your keyboard’s width, height, and layout.

Before choosing one, check:

Width: Choose a wrist rest that is close to your keyboard’s width.

Height: Match the wrist rest height to your keyboard. Taller keyboards generally work better with thicker wrist rests, while low-profile keyboards usually need a lower one.

Keyboard size: Consider your keyboard layout, such as 60%, 65%, 75%, TKL, or full-size.

Depth: Make sure it provides enough space to comfortably support your palms without taking up unnecessary desk space.

Stability: A non-slip base can help keep the wrist rest securely in place.

Tip: Keyboard size alone does not guarantee a perfect fit. Check the actual dimensions of your keyboard and the wrist rest before purchasing.

If you are unsure, check the product specifications or contact AULA Support with your exact keyboard model.

The correct cable or wireless receiver depends on your AULA device and connection mode.

USB cable: For wired connection, use a compatible USB data cable with the correct connector for your device. If you need to use AULA software or firmware tools, make sure the cable supports data transfer, not charging only.

2.4G wireless receiver: AULA 2.4G receivers may be model-specific. Always use the receiver listed as compatible with your exact keyboard or mouse model.

Bluetooth: Bluetooth-enabled devices do not require a USB receiver. Pair the device directly through your computer, tablet, or phone.

Replacement receiver: If your AULA receiver is lost or damaged, contact AULA Support and provide your exact device model. AULA offers replacement USB receivers for eligible keyboard owners.

Tip: Do not assume that a receiver or cable from another AULA device will work with yours. Check the exact model, connection type, and product specifications before purchasing or using a replacement.

Installation and usage steps vary depending on the AULA accessory and the device it is designed for.

Before installing or using an accessory:

Check compatibility: Confirm that the accessory is designed for your exact AULA keyboard, mouse, or other device.

Read the product instructions: Follow the installation or usage instructions provided with the accessory.

Prepare the device: Disconnect the keyboard or mouse when installing physical accessories, where applicable.

Install carefully: Align the accessory correctly and avoid using excessive force.

Test the accessory: After installation, check that the keyboard, mouse, or accessory works normally.

For accessories such as keycaps, switches, USB receivers, cables, and wrist rests, the installation or setup method can be different.

Tip: Do not force an accessory if it does not fit. Check the product specifications or contact AULA Support with your exact device model and accessory name if you are unsure.

The contents of an AULA product package vary depending on the model, version, and package configuration.

The package may include the main product, cables, wireless receivers, keycap or switch tools, extra switches or keycaps, and product documentation, depending on the specific model.

For the exact contents, please check the product page, package list, or user manual for your specific AULA product.

Tip: If an item listed in your package contents is missing, keep the original packaging and contact AULA Support with your order information and photos of the package contents.