AULA accessories are designed for specific products or product types, so compatibility depends on the accessory and your exact keyboard or mouse model.

Before purchasing an accessory, check:

Keycaps: Check the switch stem, keyboard layout, key sizes, and keycap profile. Standard mechanical and Hall Effect keyboards may have different compatibility requirements.

Switches: Mechanical and Hall Effect magnetic switches are not interchangeable. Always confirm the switch type and socket/footprint of your keyboard before replacing switches.

USB receivers: Wireless receivers may be model-specific. Make sure the receiver is listed as compatible with your exact keyboard or mouse model.

Cables and charging accessories: Check the connector type and the product specifications before use.

Wrist rests and other desk accessories: Check the recommended keyboard size or dimensions to ensure a proper fit.

Mouse accessories: Compatibility can vary by mouse model, especially for charging docks, receivers, and replacement parts.

Tip: Do not assume that an AULA accessory will work with every AULA product. Check the specific product page and compatibility information for your exact model before purchasing. If compatibility is unclear, contact AULA Support with your keyboard or mouse model and the accessory you are considering. AULA's official support pages also recommend matching the exact model and edition when selecting software or related support resources.

The right wrist rest depends on your keyboard’s width, height, and layout.

Before choosing one, check:

Width: Choose a wrist rest that is close to your keyboard’s width.

Height: Match the wrist rest height to your keyboard. Taller keyboards generally work better with thicker wrist rests, while low-profile keyboards usually need a lower one.

Keyboard size: Consider your keyboard layout, such as 60%, 65%, 75%, TKL, or full-size.

Depth: Make sure it provides enough space to comfortably support your palms without taking up unnecessary desk space.

Stability: A non-slip base can help keep the wrist rest securely in place.

Tip: Keyboard size alone does not guarantee a perfect fit. Check the actual dimensions of your keyboard and the wrist rest before purchasing.

If you are unsure, check the product specifications or contact AULA Support with your exact keyboard model.

The correct cable or wireless receiver depends on your AULA device and connection mode.

USB cable: For wired connection, use a compatible USB data cable with the correct connector for your device. If you need to use AULA software or firmware tools, make sure the cable supports data transfer, not charging only.

2.4G wireless receiver: AULA 2.4G receivers may be model-specific. Always use the receiver listed as compatible with your exact keyboard or mouse model.

Bluetooth: Bluetooth-enabled devices do not require a USB receiver. Pair the device directly through your computer, tablet, or phone.

Replacement receiver: If your AULA receiver is lost or damaged, contact AULA Support and provide your exact device model. AULA offers replacement USB receivers for eligible keyboard owners.

Tip: Do not assume that a receiver or cable from another AULA device will work with yours. Check the exact model, connection type, and product specifications before purchasing or using a replacement.

Installation and usage steps vary depending on the AULA accessory and the device it is designed for.

Before installing or using an accessory:

Check compatibility: Confirm that the accessory is designed for your exact AULA keyboard, mouse, or other device.

Read the product instructions: Follow the installation or usage instructions provided with the accessory.

Prepare the device: Disconnect the keyboard or mouse when installing physical accessories, where applicable.

Install carefully: Align the accessory correctly and avoid using excessive force.

Test the accessory: After installation, check that the keyboard, mouse, or accessory works normally.

For accessories such as keycaps, switches, USB receivers, cables, and wrist rests, the installation or setup method can be different.

Tip: Do not force an accessory if it does not fit. Check the product specifications or contact AULA Support with your exact device model and accessory name if you are unsure.

The contents of an AULA product package vary depending on the model, version, and package configuration.

The package may include the main product, cables, wireless receivers, keycap or switch tools, extra switches or keycaps, and product documentation, depending on the specific model.

For the exact contents, please check the product page, package list, or user manual for your specific AULA product.

Tip: If an item listed in your package contents is missing, keep the original packaging and contact AULA Support with your order information and photos of the package contents.

Yes, replacement parts may be available for selected AULA products, depending on the product model, part type, and availability.

Replacement parts may include items such as:

Keycaps or switches

USB cables or wireless receivers

Other model-specific components or accessories

Availability and compatibility can vary between products.

Tip: Before purchasing a replacement part, contact AULA Support with your exact product model and the part you need. Our support team can help confirm compatibility and availability.

Replacement cables, wireless receivers, and other parts may be available for selected AULA products, depending on the model, part type, and availability.

USB cables: Replacement cables may be available for compatible AULA devices.

Wireless receivers: Replacement 2.4G receivers may be available for selected keyboards and mice. Make sure the receiver is compatible with your exact model.

Keycaps and switches: Replacement options may be available for supported products.

Other parts: Availability depends on the specific product and component.

Replacement parts are not necessarily universal across AULA products.

Tip: If you need a replacement part, contact AULA Support with your exact product model and the part you need. Our support team can confirm whether the part is available and whether it is compatible with your device.

If an AULA accessory arrives damaged or some items are missing, please:

1.Check the package contents against the product description or included package list.

2.Do not use a damaged accessory if it is cracked, broken, deformed, or otherwise unsafe to use.

3.Take clear photos of the damaged item, package contents, and outer packaging.

4.Keep the original packaging and all included items until the issue is resolved.

5.Contact AULA Support with your order information, photos, and a description of the missing or damaged item.

AULA Support will review the information and advise you on the appropriate next steps.

Tip: Check the packaging carefully before reporting a missing item, as smaller accessories or components may be packed separately.