Description of the keyboard WIN key failure problem

Dear user:

Thank you for your support of our keyboard products! Recently, we have received feedback from some users that the keyboard WIN key has failed. We attach great importance to your feedback and provide some troubleshooting and solutions for common problems.

Changes in key functions caused by system switching

Our keyboard supports Android, Windows and iOS systems, and can switch to the corresponding system according to the instructions in the manual. Since the key functions may vary under different systems, if the WIN key fails during the system switching process, it is recommended that you check whether the current system mode of the keyboard is correct to ensure that the key works properly.

Driver setting problem

Our keyboard supports drivers, and users can customize key positions and lighting settings according to their personal preferences. During the key adjustment process, if an error occurs, the WIN key may also fail. In this case, you can follow the steps below to restore the default settings:

Solution

On the premise of excluding physical damage, you can try the following two methods to restore the default settings:

Method 1: Please press and hold the Fn + Esc keys for about three seconds to restore the keyboard to the default settings and solve the key abnormalities caused by the settings.

Method 2: If method 1 does not work, please download the reset file from the link we provide. Then, switch the keyboard to wired mode and connect successfully, open the reset file and follow the prompts to complete the connection to restore.

Download the reset file: Please visit the following link: https://www.aulastar.com/driver/

If you have any questions or other problems during the operation, please feel free to contact customer support, we will be happy to help you.

Thank you for your understanding and support!